Terms & Conditions of Service

1. Acceptance of Terms

By accessing, registering for, or using the DFWerrands Job Marketplace platform (the "Platform"), operated by DFWerrands LLC ("DFWerrands", "we", "us", or "our"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you may not access or use our services.

2. Marketplace Roles & Nature of Relationship

DFWerrands connects two primary user roles:

• Buyers: Individuals or businesses requesting errand, manual labor, moving, or delivery services.
• Saviors: Independent contractors offering errand, labor, and delivery services.

Saviors operate strictly as independent contractors and are not employees, agents, joint venturers, or partners of DFWerrands. Saviors maintain complete discretion over their schedules, work tools, and decisions to apply for available gigs.

3. Escrow Payment Hold & Release Protocol

To protect both Buyers and Saviors, DFWerrands utilizes an escrow hold model:

• Posting Hold: When a Buyer creates a gig, 100% of the gross estimated job cost is charged and held in escrow.
• Completion Release: Once the Savior finishes the assigned task on-site and the Buyer verifies completion, the Buyer marks the job as completed. This triggers the automatic release of funds.
• Platform Commission (12%): A twelve percent (12%) platform service fee is deducted from the gross job amount upon release. The remaining eighty-eight percent (88%) is credited directly to the Savior (e.g., on a $100.00 gig, $12.00 is retained by the Platform and $88.00 is paid to the Savior).

4. Cancellation & 10% Cancellation Fine Policy

Job cancellations are subject to our reservation fine policy:

• Cancellation Prior to Savior Assignment: If a Buyer cancels a gig before any Savior has been officially assigned by Admin dispatch, the Buyer receives a 100% full refund with zero cancellation charges.
• Cancellation After Savior Assignment (10% Fine): Once a qualified Savior has been confirmed and assigned to a gig, they have reserved their calendar and vehicle. If the Buyer cancels after assignment, a 10% cancellation fine is deducted from the held funds to offset schedule disruption. The Buyer receives a 90% net refund, and 10% is retained as a platform cancellation fee.

5. Savior Withdrawal Timeline (24 Hours)

Released payments are credited to the Savior's platform balance immediately upon job completion confirmation. External withdrawals to bank accounts (ACH Direct Deposit, Zelle, Venmo, or linked debit cards) take twenty-four (24) hours to process for banking verification and anti-fraud review.

6. Admin-Mediated Communications & Safety

To maintain physical security, privacy, and quality standards across the Dallas–Fort Worth metroplex:

• Buyers and Saviors do not communicate directly via private messaging channels on the Platform.
• All in-app chats and communications are routed through the DFWerrands Admin Dispatch Hub.
• Any requests for additional information, gate codes, access instructions, or on-site scope expansions ("Additional Pay Requests") must be submitted through the Platform for Admin dispatch review.

7. Ratings & Reviews

Upon job completion, Buyers are prompted to rate Saviors on a 1 to 5 star scale and provide constructive comments. Ratings reflect aggregate user experiences and assist Admin dispatch in allocating priority gig matches. Submitting fraudulent, retaliatory, or harassing reviews is strictly prohibited.

8. Dispute Resolution & Governing Law

These Terms and Conditions are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes or claims arising out of marketplace transactions shall be resolved through DFWerrands mediation in Dallas County, Texas.

9. Contact & Inquiries

For questions regarding these Terms & Conditions or payment policies:
DFWerrands LLC
Email: support@dfwerrands.com
Address: Dallas–Fort Worth Metropolitan Area, Texas